Customer Services
New customers must come into the office, at 601 Cherokee Street, present picture
identification and sign a water service agreement. Active customers may transfer
water services via telephone to a new location of residence. Certain restrictions
may apply based on credit history and deposit requirements for telephone transfers.
The Water Department reserves the right to require established customers to sign a
water service agreement for service activation. The customer or a representative must
be in attendance at the service location for the water service turn on (if water
meter was turned off). The purpose of this requirement is to protect the customer
and property from water loss or damage caused by insecure plumbing. There is no
additional charge if turn on is scheduled during business hours 8:00 am - 4:00 pm,
Monday - Friday except holidays.
The Water Department normally requires a security deposit from all customers. Deposits
may be waived for established customers in good standing. The purpose of the security
deposit is to cover a 2 month billing cycle; therefore, deposit amounts will vary.
Credit history may also determine the amount of a deposit. Security deposits can not
be used to pay routine monthly charges. Deposits may be transferred to a new location
upon a final reading. Deposits will be applied to a final bill if service is no longer
required from the Leavenworth Water Department. Deposit refunds will be issued to the
account holder only. If a customer does not have a deposit on record, the Water Department
reserves the right to require a deposit should an account fall delinquent. Security
deposits accrue interest at a rate set by the State of Kansas.
For your convenience the Water Department offers the following types of bill payment.
Mail
Office Drive-up
Office Walk-in
Office Drop Boxes: payments are removed once a day at 8:00 a.m.
Monday - Friday except holidays. Please do not use drop box if account
is subject to disconnection. Please use drive-up or walk-in.
Electronic Banking (The Water Department debits the customer's
checking or savings account each month at no additional charge.
Click
here for the electronic banking form
Payments must be made in the form of checks, cash, money order or electronic banking.
The Water Department requests two days notice for terminating a service.
There is no charge if the termination is done during business hours
8:00 am - 4:00 pm, Monday - Friday except holidays.
Customers who will be gone from home for an extended period may elect to have the
water meter shut off. This suspension of services not only stops the billing, it
may reduce the risk of water loss or damage while the home is vacant. There is no
charge to turn off or turn on the meter if done during normal business hours of
8:00 am - 4:00 pm Monday thru Friday except holidays. The customer, or representative,
needs to be in attendance at the service location for the water service turn on. The
purpose of this requirement is to protect the customer and property from water loss
or damage caused by insecure plumbing. If you elect not to shut off your water meter,
you should make arrangements about your monthly bill. This is especially so if the
bill should become delinquent before your return.
The Water Department will, upon request, shut off the water meter at no charge during
normal business hours if an emergency or need occurs involving the water service.
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