Introducing Neptune My360: Your New Water Usage Portal

We are excited to announce the launch of Neptune My360, a new web-based portal designed to give our customers greater control and insight into their water usage. This new tool is part of our commitment to providing better service and empowering you to make informed decisions about your consumption.

Neptune My360 offers you the power to:

View your consumption data 24/7: Get detailed, easy-to-read charts and graphs of your water usage on any desktop or mobile device.
Create usage alerts: Set up custom alerts to be notified of unexpected water usage or to stay within your water budget, helping you avoid surprises on your bill.
Detect potential leaks faster: The visual data and alert system make it easier than ever to spot unusual consumption patterns that may indicate a leak.

Important Note on Data Availability:

While Neptune My360 provides a wide range of powerful tools, please be aware that the level of detail available may vary. Data for some customers will be available on a daily basis, while for others it may be updated less frequently. This is dependent on your specific meter technology and location within our service area. We are continuously working to improve data availability for all customers.

Benefits for Our Staff and You:

In addition to the tools for customers, Neptune My360 provides our staff with a robust reporting dashboard and visibility into individual usage data. This allows our customer service team to address your concerns and questions quickly and efficiently, improving our service and the overall customer experience.

How to Get Started:

To register for the portal, you will need your account number and either your name or address exactly as it appears on your water bill. You can access the portal and find instructions on how to register on our website at lvnwater.my360-app.com