We offer several convenient ways to pay your bill:

• Online Portal: Securely pay via credit card or bank account by logging into your account directly on our website. You can also sign up for convenient automatic payments here.
• By Phone: Call our 24-hour automated payment system at 1-844-971-3177.
• By Mail: Send a check or money order made payable to Leavenworth Waterworks to:
  Leavenworth Waterworks,
  P.O. Box 576,
  Leavenworth, KS 66048-0576
• In Person / Drop Box: Visit our drive-thru Monday through Friday from 8:00 AM to 5:00 PM at 601 Cherokee St. For after-hours convenience, we have two 24/7 drop boxes: one located in the drive-thru and one next to our front door.

Your utility bill is due upon receipt. To avoid a late penalty, payment must be received within 21 days of the bill date. A 5% late fee is automatically applied to any unpaid water charges the day after the due date. (Note: This late fee only applies to water charges and does not affect city sewer or refuse charges.)

If an account becomes delinquent, you'll receive a disconnection notice. To prevent interruption of service, all outstanding charges must be paid, as water service is subject to disconnection 14 days after your bill's due date.

Spikes in usage are typically caused by undetected leaks. We recommend checking your property for:

• Silent toilet leaks (place a few drops of food coloring in the toilet tank; if color seeps into the bowl without flushing, you have a leak).
• Dripping faucets or outdoor spigots.
• Recent changes in household size, guest visits, or seasonal activities like filling a pool or heavy lawn watering. If you find and promptly repair an underground leak in the pipe between the meter and property, you may qualify for a billing credit under our Leak Adjustment Policy.

When you use a debit or credit card, external credit card companies charge a processing fee to handle the transaction. Because Leavenworth Waterworks operates as a quasi-governmental utility funded entirely by service revenues rather than tax dollars, we must ensure that our collected revenue goes directly toward water production and local infrastructure. To keep basic water rates as low and equitable as possible for everyone, the utility cannot absorb these card processing costs. Therefore, the 3.25% fee is passed along to cover the third-party processor's charges.

Want to avoid the fee entirely? You can skip the processing fee completely by signing up with AutoPay with your checking account (ACH) instead of a card.

AutoPay automatically handles your utility bill on its exact due date every month, ensuring you never miss a deadline or accumulate late fees. Your fee depends entirely on how you choose to save:

• Checking Account (ACH) – $0.00 (FREE): Link your bank account routing and account numbers to avoid all processing fees completely.
• Debit or Credit Card – 3.25% Processing Fee: If you prefer to have AutoPay pull from a card, a 3.25% fee will be added to your transaction monthly by the card processor.

Step-by-Step AutoPay Enrollment:

1. Log In to your secure customer account portal on our website.
2. Select "My Profile" at the top of the dashboard page, then choose "AutoPay".
3. Click "Add a Payment Method".
4. Choose "Add New Bank" (to keep it free) or select "Credit Card".
5. Fill in your account information and check the box to "Make this my default payment".
6. Click "Save Information". Note: You will see a notice stating your account is not yet on AutoPay; simply click the "here" hyperlink to finish setup.
7. Once on the AutoPay page, click "Edit".
8. Select "Yes, put me on AutoPay" and click "Save this AutoPay setup".

Once completed, the portal page will refresh and display your status as Signed Up! If you hit any snags, our team can guide you over the phone at 913-682-1513.

You can easily manage your service online or in person:

• To Start or Transfer Service: Complete our online Start/Transfer Service Form at least two (2) business days before your preferred move-in date. You can also complete this in person at our office.
• To Stop Service: If you are moving out of the area completely, please fill out our online End Service Form. If you are just moving to a new address within Leavenworth, use the Start/Transfer form instead.

Yes, a minimum $75.00 security deposit and a non-refundable $25.00 administrative fee are required for renters, businesses, and homeowners.

Please note that Leavenworth Waterworks reserves the right to adjust or waive the security deposit amount based on an applicant's history with Leavenworth Waterworks. However, the $25.00 administrative fee is standard for all new or transferred account processing and will not be waived.

For residential homeowners who occupy the home, security deposits are automatically credited back to your utility account after 12 consecutive months of timely payment history (no late notices or disconnections). If you close your account before then, your deposit will be applied directly to your final bill, and any remaining balance will be mailed to your forwarding address.

Keeping your contact details current ensures you receive important billing notifications and service alerts. You can update your information in two ways:

• Online via Portal: Log into your account dashboard at lvnwater.com to update your phone number, email address, or billing address instantly under your profile settings.
• By Phone or In Person: Call our customer service team at 913-682-1513 or visit our office. To protect your account security, our staff will ask you to verify the primary account holder's name and the last four digits of their Social Security Number (SS#) before making any changes.

Note: Legal name changes on accounts (such as marriage or divorce) cannot be completed online. Please call or visit our office so we can help you update your account records properly.

To protect your personal information and privacy, Leavenworth Waterworks follows a strict security policy. We will not discuss, share, or disclose account details with anyone unless they are explicitly listed as the primary account holder or a designated authorized user.

• If you want to grant access to someone else: If you would like a spouse, adult child, property manager, or tenant to be able to check your balance, discuss a bill, or make changes, the primary account holder must contact us to officially add them as an Authorized User.
• Property Owners & Tenants: Landlords, please note that if the account is under your name, unless a tenant is formally listed on the account or added as an authorized representative, we cannot share billing data or delinquency status with them directly. If a property is under a tenant's name, unless a landlord or property owner is formally listed on the account or added as an authorized user, we cannot share billing data or delinquency status with them directly.

Thanks to our advanced Neptune 360 smart meter technology, you don't have to wait until your monthly bill arrives to see how much water you are using. Our online consumer portal tracks your water consumption data in near real-time.

By logging into your dashboard from any smartphone, tablet, or computer, you can:

• Monitor Hourly & Daily Usage: See exactly when your household uses the most water.
• Set Custom Leak Alerts: Program the portal to send you an automatic email or text notification if it detects continuous water flow over a set period (such as 24 hours).
• Spot Abnormal Spikes: Catch an indoor plumbing issue or a running toilet early, before it turns into an expensive bill.
• 🌐 Please Note (Coverage Areas): While we are aggressively deploying this new technology across our system, real-time online tracking and custom leak alerts are not available to everyone just yet. Our crew is actively working to build out and expand our network coverage areas. If your account does not show hourly or daily data yet, it means your neighborhood is scheduled for an upcoming phase of our network infrastructure rollout!

Registering for your online portal account is quick and easy. Before you get started, please grab a copy of your most recent utility bill, as you will need a few key pieces of information to verify your account security.

What You Need Handy:

• Your full Leavenworth Waterworks Account Number (as it appears on your bill).
• The Exact Name listed on the account.
• The Billing Zip Code associated with your service address.

Step-by-Step Registration:

1. Visit our website at lvnwater.com and click on the Pay Bill / Access Account portal link.
2. On the portal login screen, click the link that says, "Register Now" or "Create an Account".
3. Enter your full utility account number, your name exactly as it appears on your statement, and your zip code.
4. Create a secure password and enter your primary email address.
5. Check your email inbox for a verification link, click it to activate your portal account, and log in!

Water service is subject to disconnection 14 days after your bill's due date if a balance remains unpaid. To restore service, your past-due balance, accumulated late fees, and a $50.00 Dispatch Fee must be paid in full.

Regular reconnection hours are Monday through Friday, 8:00 AM to 4:00 PM. If you require reconnection between 4:00 PM and 5:00 PM, the dispatch fee increases to $75.00. Please note that all past-due balances and fees must be paid before a technician can be sent out, and service restoration is not available after 5:00 PM on weekdays, weekends or utility holidays.

If you experience a sudden loss of water pressure, see water surfacing in the street, or have a major utility emergency outside of regular business hours, please call our 24-hour dispatch line immediately at 913-682-1513.

Temporary discoloration can happen when nearby water main maintenance or hydrant flushing disturbs mineral sediments inside the pipes. This water remains safe, but we recommend running your cold water tap for 3 to 5 minutes until it runs completely clear before doing laundry or washing dishes. If it does not clear up, please call our office at 913-682-1513.

We take pride in maintaining 100% compliance with Federal and State Drinking Water Regulations. You can view, download, or print our latest comprehensive analysis directly from our Water Quality Report page.

Leavenworth Waterworks is governed by a local, independent, elected Board of Directors. This Board is responsible for establishing all customer-facing policies, approving the annual budget, managing utility investments, and setting water rates.

Because Leavenworth Waterworks operates as a quasi-governmental utility funded entirely by service revenues rather than tax dollars, we are required to ensure that 100% of our water revenue goes directly toward water production and system infrastructure. Our rates are designed solely to cover the actual costs of operating, maintaining, and upgrading our community's water infrastructure—there are no shareholders or outside profit margins built into your bill.

Our Board reviews utility rates annually during the budget planning process. Rate adjustments are based on a careful review of several critical factors:

• Operational Costs: The cost of water treatment materials, electricity, and regulatory compliance testing.
• Infrastructure Investment: Proactive maintenance and replacement of aging water mains, treatment plant equipment, and storage facilities to ensure reliable service.
• System Demand: Overall water consumption trends across our service area.

If a rate adjustment is necessary to keep the utility financially sound and structurally secure, it is voted on by the Board and typically takes effect at the start of the fiscal year.

Yes, absolutely. We operate with full transparency, and public input is always welcome.

• Meeting Schedule: Our Board of Directors meet regularly on the second and fourth Monday of every month at 5:00 PM.
• Location: Meetings are held in the Board Room at our main administrative office located at 601 Cherokee St.
• Public Comments: Time is reserved at the beginning of each meeting for public comments. If you would like to address the Board regarding policy, decision, rate structure, or utility operation, we invite you to attend.

Our Governing Board is comprised of five local board members who are elected directly by the voters of the City of Leavenworth to serve four-year terms. Elections are held every two years on an alternating basis. To ensure their focus remains entirely on serving the community, all board members serve completely without pay.

The Board establishes all official rules and financial policies under Kansas Statutes, holding utility management and employees responsible for carrying them out in a fair, consistent manner.

No. Leavenworth Waterworks is a completely independent, self-supporting utility. In 1937, the citizens of Leavenworth voted to separate the water utility from the general city government to ensure it would always be operated in a professional, business-like manner.

Because of this separation, we do not receive any city tax dollars. 100% of our operations, repairs, and infrastructure investments are funded strictly by water sales revenue. Every dollar you pay on your water bill goes right back into producing high-quality water and maintaining the local pipe system.

Most residential water meters in our service area are located near the street or sidewalk inside an underground meter box (often called a meter pit).

Please Note: Customers and unauthorized individuals are strictly prohibited from opening or accessing utility meter pits. The heavy metal lids and internal equipment are the property of Leavenworth Waterworks and require specialized tools to handle them safely. Tampering with and/or unauthorized opening of a meter pit will result in a $100.00 fine, an automatic increase to your security deposit, potential disconnection of service, and full financial liability for any damage incurred to the meter or transmission wires.

If you need your water turned on or off at the meter, or if you suspect an issue with your equipment, please call our office at 913-682-1513 to have a service technician dispatched to assist you.

Since customers are not permitted to open underground meter pits, troubleshooting a leak should be done entirely from inside your home or business. We recommend checking the following high-traffic areas:

• The Toilet Test: Toilet leaks are the number one cause of sudden high bills. Put a few drops of food coloring into your toilet tank. Wait 15 to 20 minutes without flushing; if color appears in the toilet bowl, your flapper valve is leaking and needs to be replaced.
• Isolate Your Main Shut-Off: Locate your property's internal main water shut-off valve (usually found where the water line enters your basement, crawlspace, or utility closet). Turn it completely off. If your hot water tank, water softener, or indoor pipes still sound like they are running or whistling, the leak may be located on your service line outside between the house and the meter pit.
• Monitor Major Appliances: Check the relief valves on your water heater, look for damp spots near your refrigerator's icemaker line, and inspect outdoor spigots for persistent dripping.

Ownership of the water officially transfers from Leavenworth Waterworks to the customer at the meter.

• Our side: We own and maintain the water mains in the street, the connection running to the meter box, and the meter itself.
• Your side: You are responsible for all plumbing and pipes from the outgoing side of the meter all the way into the building, including the entire service line sitting on private property.
• Fire Lines: If your private property has a dedicated fire protection line (like a building fire sprinkler system or a private fire hydrant), ownership and maintenance responsibility for that line belongs to the property owner starting from its point of origin right at the street water main.

Many of our water customers in Leavenworth have received advertisements in the mail and in the newspapers to purchase insurance to cover some or all of the cost to repair or replace the private portions of their water service lines. The insurance companies that have been soliciting and advertising this service are not associated with Leavenworth Waterworks.

Whether or not a homeowner or business should purchase insurance for private water lines is matter of individual choice. As with any type of insurance purchase, you should carefully research the insurance provider, the insurance coverage that is being offered, and the cost.

Water service lines that are made of copper tubing or high-density polyethylene are generally long lasting and have low risk of failure. Old water service lines in the city that are made of galvanized steel or cast iron are generally more susceptible to corrosion, leakage, or failure. We commonly encounter leaks and breaks in private water lines that are made of these materials. Property owners may want to consult with a licensed plumber about the age and type of water service line that they have and are responsible to maintain.

To save you from a trip to our office, all our official documents, applications, and agreements are available 24/7 on our Forms and Agreements Page. You can download, print, or complete the following forms online:

• Start / Transfer Service Applications
• End Service (Discontinue) Request Form
• Leak Adjustment Request Forms
• Revert to Owner Agreements (for Landlords/Property Managers)
• Bank ACH / Direct Debit Authorization Forms
• Continuous Service Agreement