Career Opportunities
Utility Worker I/II
The Leavenworth Waterworks Board, a municipally-owned and independently-operated water utility in Leavenworth Kansas, is seeking applicants for the position of Utility Worker I/II.
Pay commensurate with experience: $19/hr. – $24/hr.
Job Description
Definition
Under the supervision of the Distribution Foreman, performs skilled technical activities for the operation and maintenance of the Leavenworth Waterworks system. Under general supervision, reads, records and reports water meter readings; interacts with customers and addresses questions and resolves complaints, reports abnormal or suspicious meter conditions or usage patterns, makes field repairs to meters, and performs related duties as assigned.
Job Duties
When assigned to Operations and Maintenance:
- Install new water mains; repair and maintain the existing water mains.
- Install new water services; renew, maintain and remove existing service lines.
- On-going training of distribution system.
- Interacts with customers by answering questions, providing information and resolving complaint issues.
- Maintaining correct amounts of inventory to complete necessary tasks.
- Execute traffic control.
When assigned to Meter Reading:
- Reads and records consumer water meters in accordance with an assigned schedule and route, identifies sites for meter reading and uses maps to establish a systematic route.
- Ensure accuracy of readings by conducting rechecks.
- Makes field repairs to water meters and performs routine maintenance.
- Assists in making emergency repairs to water mains.
- Problem solves situations quickly in order to resume service to customers in a timely fashion.
- Performs maintenance on vehicles.
- Maintain buildings and grounds.
- Perform other duties as assigned.
- Picks up mail.
Qualifications
Knowledge of:
- Operation and appropriate usage of various types of water meters.
- Operational characteristics of general maintenance and construction equipment and tools used in work activities.
- Operational characteristics of hand held and radio meter reading equipment.
- Effective customer service methods, practices and techniques.
- Geography of the area and location of meters.
- Basic map reading.
Ability to:
- Analyze customer situations and act accordingly to ensure customer satisfaction.
- Able to problem solve and direct corrective action measures.
- Operate equipment such as back hoes, bobcats, trenchers, jack hammers, and forklifts.
- Perform heavy manual labor.
- Establish and maintain cooperative relationships with those contacted in the course of work.
- Operate a hand held meter reading computer.
- Safely operate a motor vehicle.
- Accurately and efficiently take meter readings.
- Ensure adherence to safe work practices and procedures.
- Understand and carry out oral and written directions.
- Respond to requests and inquiries from customers.
Experience
1-3 years work experience in a related field.
Education
High School Diploma or GED
Necessary Special Requirements
- Possession of a valid Class C Kansas Driver’s License, or equivalent. Must have the ability to obtain and maintain a valid Class A Kansas Driver’s License within 18 months of hire.
- While performing the duties of this job, the employee is required to use hands to finger, handle, or reach with hands or arms, stoop, kneel, crouch or crawl. The employee is frequently required to stand, walk, sit, climb or balance. The employee must occasionally lift and/or move materials up to and over 100 pounds; frequently lift up to 25 and 50 pounds; and regularly lift up to 10 pounds.
- Must be able to ascend and descend ladders and stairs.
- Tolerate changes in outside temperatures from winter to summer and tolerate dust, pollen, wind and rain.
- Work may require exposure to hazardous conditions and noxious chemicals.
- Must be able to work in tight or claustrophobic conditions.
- Work flexible hours, including weekends and holidays.
Customer Service Representative
A successful Leavenworth Waterworks Customer Service Representative (CSR) provides exceptional service to customers of Leavenworth Waterworks. The CSR offers solutions that aid and facilitate customer service experiences and solutions, providing general administrative support while multi-tasking in busy day-to-day situations. The CSR is the face of Leavenworth Waterworks through in person, email, and telephone interactions with all customers.
Job Description
Duties/Responsibilities
The list below is intended as illustrations of the various types of work performed, and not intended to be all-inclusive.
- Receive and process payments, timely and accurately. Follow up on non-paying customers and returned payments.
- Answer multi-line telephone in a professional manner.
- Field customer questions and concerns; when the issue is beyond the representative’s knowledge, forwards to the Manager or other appropriate staff.
- Ensure that appropriate actions are taken to resolve customers’ problems and concerns. Provide follow-up with customer or other team members.
- Maintain customer accounts and records of customer interactions with details of inquiries, concerns, or comments.
- Read and interpret various reports and documents.
- Proper completion of tasks, applications and documents.
- Balance and reconcile cash drawers and deposits, daily.
- Work with other departments as needed.
- Perform other related duties as assigned.
- Reports to the Finance Manager.
Required Skills & Experience
- One year of office support experience in a customer service role preferred.
- High School Diploma or GED.
- Excellent customer service skills and attitude, including active listening.
- Ability to multi-task in a fast-paced environment.
- Flexibility on cross trained positions with a Team mentality.
- Excellent organizational skills and attention to detail.
- Ability to problem-solve.
- Computer proficiency – MS Suite, with the ability to learn new software.
- Ability to work as scheduled.
Job Type, Pay, and Benefits
Job type: Full-time, Monday through Friday 8:00 a.m. to 5:00 p.m.
Work location: in-person.
Pay: $19 per hour.
Benefits offered:
- Medical and Dental Insurance
- Voluntary Benefits to include Accident, Cancer and Intensive Care
KPERS - Life insurance
- 457(b) deferred compensation plan
- Paid Leave (Holiday, Vacation and Sick)
Selection Guidelines
Formal application and review of qualifications, education and experiences; testing which may include: oral interview; final selection, background investigation, reference check and post-offer medical examination to include a drug screen; and other job related tests may be required. Job will remain posted until filled.
The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.
The position description does not constitute an employment agreement between Leavenworth Waterworks and employee/individual and is subject to change as the needs of Leavenworth Waterworks and requirements of the job change.
Job Description PDF: Customer Service Representative
Water Treatment Operator
The Leavenworth Waterworks Board, a municipally-owned and independently-operated water utility in Leavenworth Kansas, is seeking applicants for the position of Water Treatment Operator.
This position is responsible for controlling treatment plant machines and equipment to purify and clarify water for human consumption and for industrial use. Applicant must posses a High School diploma or equivalent.
Job Description
Definition
Controls treatment plant machines and equipment to purify and clarify water for human consumption and for industrial use.
Job Duties
The list below is intended as illustrations of the various types of work performed. These examples of work performed are neither restricted to nor all-encompassing of the duties to be performed under this job title.
- Collecting water samples and conducting tests to determine water quality meets the standards and regulations of the Leavenworth Waterworks and KDHE.
- Monitor gauges and meters; record necessary data.
- Operates to the best possible standards to provide an uninterrupted water supply.
- Annual and daily cleaning of water plants.
- General water plant and grounds maintenance.
- Records data, such as residual content of chemicals, water turbidity, water pressure, plant and distribution storage and flow levels.
- Repairs and lubricates machines and equipment, using hand tools and power tools.
Qualifications
Knowledge of:
- The chemical and physical processes used to treat potable water.
- Basic algebra and chemistry and being able to apply the knowledge to the water treatment process.
- Standard water treatment operating procedures.
- Knowledge of disinfection concepts and procedures (e.g., chlorine contact time, residual, demand, dosage)
- Skill to replace chlorine containers and adjust gas chlorinators.
- Knowledge of water-borne diseases
- Knowledge of the chlorine disinfection process, including free/ combined chlorine and chloramines
- Knowledge of the difference between disinfection and sterilization.
- Basic knowledge of computer HMI’s
- Basic knowledge of Microsoft software; excel and word
Ability to:
- Determine processing and treatment requirements.
- Collect and analyze samples at stages of processing to determine the effectiveness of the treatment process and make any adjustments that are necessary.
- Utilize specialized equipment, chemical feed systems, and various types of pumps, electronic equipment, and laboratory equipment.
- Utilize computer workstations for data entry, data interpretation, KDHE reporting and on-line calibration monitoring equipment.
- Identify problems and provide solutions to ensure proper and efficient operation of the treatment plant.
- Maintain effective working relationships with management, coworkers, and the general public.
- Understand basic algebra and chemistry and being able to apply the knowledge to the water treatment process.
- Obtain the knowledge and training to procure a Class II water certification.
Experience
1 year experience in water treatment operations
Education
High School Diploma or GED
Associate degree preferred in Chemistry, Biology, or other related field
NECESSARY SPECIAL REQUIREMENTS
- Possession of a valid Kansas driver’s license
- Possession of a valid Grade I Kansas Water Certificate.
- Ability to attend continuing education classes every two years – 10 hours of water related courses necessary to keep license valid.
- Work in extreme heat and cold environments
- While performing the duties of this job, the employee is occasionally required to use hands to finger; handle, or reach with hands or arms, stoop, kneel, crouch or crawl. The employee is frequently required to stand, walk, sit, climb, or balance.
- The employee must lift and/or move materials up to and over 100 pounds; frequently lift 25 and 55 pounds; and regularly lift 10 pounds.
- Drug testing and physical fitness test
- Must be able to work varying shifts, as assigned.
- Must be available for emergency situations.
Job Description PDF: Water Treatment Operator