Career Opportunities

Customer Service Representative

A successful Leavenworth Waterworks Customer Service Representative (CSR) provides exceptional service to customers of Leavenworth Waterworks.  The CSR offers solutions that aid and facilitate customer service experiences and solutions, providing general administrative support while multi-tasking in busy day-to-day situations. The CSR is the face of Leavenworth Waterworks through in person, email, and telephone interactions with all customers. 

Job Description

Duties/Responsibilities

The list below is intended as illustrations of the various types of work performed, and not intended to be all-inclusive.

  • Receive and process payments, timely and accurately. Follow up on non-paying customers and returned payments.
  • Answer multi-line telephone in a professional manner.
  • Field customer questions and concerns; when the issue is beyond the representative’s knowledge, forwards to the Manager or other appropriate staff.
  • Ensure that appropriate actions are taken to resolve customers’ problems and concerns. Provide follow-up with customer or other team members.
  • Maintain customer accounts and records of customer interactions with details of inquiries, concerns, or comments.
  • Read and interpret various reports and documents.
  • Proper completion of tasks, applications and documents.
  • Balance and reconcile cash drawers and deposits, daily.
  • Work with other departments as needed.
  • Perform other related duties as assigned.
  • Reports to the Finance Manager.
Required Skills & Experience
  • One year of office support experience in a customer service role preferred.
  • High School Diploma or GED.
  • Excellent customer service skills and attitude, including active listening.
  • Ability to multi-task in a fast-paced environment.
  • Flexibility on cross trained positions with a Team mentality.
  • Excellent organizational skills and attention to detail.
  • Ability to problem-solve.
  • Computer proficiency – MS Suite, with the ability to learn new software.
  • Ability to work as scheduled.
Job Type, Pay, and Benefits

Job type:  Full-time, Monday through Friday 8:00 a.m. to 5:00 p.m.

Work location:  in-person.

Pay:  $19 per hour. 

Benefits offered:

  • Medical and Dental Insurance
  • Voluntary Benefits to include Accident, Cancer and Intensive Care
    KPERS
  • Life insurance
  • 457(b) deferred compensation plan
  • Paid Leave (Holiday, Vacation and Sick)
Selection Guidelines

Formal application and review of qualifications, education and experiences; testing which may include: oral interview; final selection, background investigation, reference check and post-offer medical examination to include a drug screen; and other job related tests may be required.   Job will remain posted until filled.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

The position description does not constitute an employment agreement between Leavenworth Waterworks and employee/individual and is subject to change as the needs of Leavenworth Waterworks and requirements of the job change.

Job Description PDF: Customer Service Representative

Water Treatment Operator

The Leavenworth Waterworks Board, a municipally-owned and independently-operated water utility in Leavenworth Kansas, is seeking applicants for the position of Water Treatment Operator.

This position is responsible for controlling treatment plant machines and equipment to purify and clarify water for human consumption and for industrial use. Applicant must posses a High School diploma or equivalent.

Job Description

Definition

Controls treatment plant machines and equipment to purify and clarify water for human consumption and for industrial use. 

Job Duties

The list below is intended as illustrations of the various types of work performed.  These examples of work performed are neither restricted to nor all-encompassing of the duties to be performed under this job title.

  • Collecting water samples and conducting tests to determine water quality meets the standards and regulations of the Leavenworth Waterworks and KDHE.
  • Monitor gauges and meters; record necessary data.
  • Operates to the best possible standards to provide an uninterrupted water supply.
  • Annual and daily cleaning of water plants.
  • General water plant and grounds maintenance.
  • Records data, such as residual content of chemicals, water turbidity, water pressure, plant and distribution storage and flow levels.
  • Repairs and lubricates machines and equipment, using hand tools and power tools.
Qualifications

Knowledge of:

  • The chemical and physical processes used to treat potable water.
  • Basic algebra and chemistry and being able to apply the knowledge to the water treatment process.
  • Standard water treatment operating procedures.
  • Knowledge of disinfection concepts and procedures (e.g., chlorine contact time, residual, demand, dosage)
  • Skill to replace chlorine containers and adjust gas chlorinators.
  • Knowledge of water-borne diseases
  • Knowledge of the chlorine disinfection process, including free/ combined chlorine and chloramines
  • Knowledge of the difference between disinfection and sterilization.
  • Basic knowledge of computer HMI’s
  • Basic knowledge of Microsoft software; excel and word

Ability to:

  • Determine processing and treatment requirements.
  • Collect and analyze samples at stages of processing to determine the effectiveness of the treatment process and make any adjustments that are necessary.
  • Utilize specialized equipment, chemical feed systems, and various types of pumps, electronic equipment, and laboratory equipment.
  • Utilize computer workstations for data entry, data interpretation, KDHE reporting and on-line calibration monitoring equipment.
  • Identify problems and provide solutions to ensure proper and efficient operation of the treatment plant.
  • Maintain effective working relationships with management, coworkers, and the general public.
  • Understand basic algebra and chemistry and being able to apply the knowledge to the water treatment process.
  • Obtain the knowledge and training to procure a Class II water certification.
Experience

1 year experience in water treatment operations

Education

High School Diploma or GED
Associate degree preferred in Chemistry, Biology, or other related field

NECESSARY SPECIAL REQUIREMENTS
  • Possession of a valid Kansas driver’s license
  • Possession of a valid Grade I Kansas Water Certificate.
  • Ability to attend continuing education classes every two years – 10 hours of water related courses necessary to keep license valid.
  • Work in extreme heat and cold environments
  • While performing the duties of this job, the employee is occasionally required to use hands to finger; handle, or reach with hands or arms, stoop, kneel, crouch or crawl. The employee is frequently required to stand, walk, sit, climb, or balance.
  • The employee must lift and/or move materials up to and over 100 pounds; frequently lift 25 and 55 pounds; and regularly lift 10 pounds.
  • Drug testing and physical fitness test
  • Must be able to work varying shifts, as assigned.
  • Must be available for emergency situations.

Job Description PDF: Water Treatment Operator

Staff Engineer I/II

The Leavenworth Waterworks Board, a municipally-owned and independently-operated water utility in Leavenworth Kansas, is seeking applicants for the position of Staff Engineer. This position is responsible for infrastructure projects from conception to completion, and reports to the General Manager.

Prefer possession or be able to obtain a Kansas PE license within six months of hire, but will consider candidates working towards licensure and/or with significant work experience. Bachelor’s in Civil, Construction Management, or related field.

Salary ranges

SE I: $66,560 to $80,080
SE II: $85,000 to $125,000 (DOQ/DOE)

Please submit your letter of interest and resume electronically to [email protected]. Position open until filled. First review after February 23, 2024.

Job Description

Definition

Under the direction of the General Manager, manages engineering and infrastructure projects from conception to completion.  Provides engineering and technical support to other departments.  This position is FSLA exempt.

Job Duties
The list below is intended as illustrations of the various types of work performed.  These examples of work performed are neither restricted to nor all-encompassing of the duties to be performed under this job title.

  • Manage engineering projects (consultants, contractors, permitting, and progress payments).
  • Consult with staff on projects and provide assistance as required.
  • Plan for future projects.
  • Create, edit, and review plans & specifications.
  • Conduct fixture counts and meter sizing based on information supplied by Developers.
  • Prepare joint-City project reviews, invoices, cover letters, and other correspondence.
  • Assist with Board meeting information, assemble, e-mail, print, review minutes, write engineering reports and summaries.
  • Other related duties as assigned.
Measures of Success
  • Infrastructure projects are appropriately developed and constructed within the approved timeframes and budgets.
  • The incumbent works in partnership with other employees to coordinate their efforts.
  • The incumbent remains current with regulations affecting the utility and industry.
Qualifications

Knowledge of:

  • Statistical analysis, modeling, design, and other techniques or procedures related to planning and design of water infrastructure.
  • Strong technical skills and experience using engineering software.
  • Microsoft Office Suite, ESRI GIS, and AutoCAD
  • Planning, designing, and performing analysis on water engineering projects such as meters, pipelines, pumping stations and treatment facilities.
  • Construction Management techniques and processes.

Ability to:

  • Act as liaison with various bodies and individuals including authorities, government agencies, clients, contractors, suppliers, technical experts, etc.
  • Manage engineering and infrastructure projects.
  • Work in partnership with staff on projects.
  • Create, edit, and review plans & specifications.
  • Perform field inspections of infrastructure projects.
  • Keep current with environmental matters. Be aware of policy developments in this area at the Federal and State level and report on them to the General Manager and Board.
Experience

Staff Engineer II. 3-5 years of experience in Civil Engineering or Construction Management, specializing in water utilities. Prefer Professional Engineer in Kansas, or ability to obtain within six months. An advanced degree with significant work experience will be considered.

Staff Engineer I. Entry level position with an EIT working towards a PE.

Education

A Bachelor’s Degree in Civil Engineering, Construction Management, or related field

Work Conditions

Work is performed both in the office and field.

Physical Job Requirements
  • Must be able to move or transport items weighing up to 50 pounds, occasionally
  • Must be able to use a computer for up to several hours a day.
  • Must be able to remain in a stationary position for up to several hours a day.
  • Must be able to move from one location to another frequently.
  • Must be able to occasionally position oneself to inspect or view field activities.
  • Must be able to use office equipment such as a calculator, printer, and copy machine.
  • Must be able to operate a motor vehicle.
Necessary Special Requirements
  • Ability to attend continuing education classes totaling 30 hours every 2 years to maintain valid license(s).
  • Ability to maintain a valid driver’s license.

Job Description PDF: Staff Engineer